Return Policy

With over 30 years experience, Period Details is dedicated to helping our customers choose the right product for the job.

If you have any questions, before purchasing please call or email Period Details with any queries you may have.

All orders are reviewed by the Period Details’ team.

Please note that when reviewing your order our team may contact you before finalising with any queries.

At this point, if you do not wish to proceed, a full refund can be made.

Period Details offers a limited return policy

In the event that you need to return or refund an item.

Please contact us with your order number at the ready

Items that are faulty, do not meet the description or have been advised and are not fit for the purpose intended can be returned, within 14 days for a refund.

Change of mind purchases:

All items must be unopened and in their original packaging.

  •  Special Orders or Made to Order items, cannot be returned or refunded, as these items are often made to your exact specification. All our lighting fit this category.
  • T-series Hardware can be returned or exchanged, Be aware this will incur a 20% restocking fee, to cover handling costs.
  • Freight is not refundable.
  • S-series and DQ-series hardware are not refundable.

Stock items purchased in-store can be returned and refunded with no additional charges provided they are returned in 14 days and in good order. If a refund is approved it shall be made in the same manner as the original payment.

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